Privacy Statement

Holiday Home Bruges De Pepel

Your Privacy Matters

This privacy statement explains how Holiday Home Bruges De Pepel collects, uses, and protects your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Belgian privacy legislation.

1. Data Controller

Holiday Home Bruges De Pepel is responsible for the processing of your personal data as described in this privacy statement.

2. What Data We Collect

We may collect and process the following personal data:

• Name and contact details (email address, phone number)
• Booking information (dates, number of guests)
• Payment information (processed securely via third-party providers)
• Communication history (emails and messages sent to us)
• Website usage data (cookies and analytics, where consent is given)

3. Purpose of Processing

Your personal data is used solely for the following purposes:

• Processing and managing your reservation
• Communicating with you before, during, and after your stay
• Fulfilling legal and financial obligations
• Improving our services and website

4. Legal Basis

We process your data on the basis of:

• Contract performance — processing is necessary to fulfil your booking
• Legal obligation — where required by Belgian or EU law
• Legitimate interest — for communications related to your stay
• Consent — for optional communications such as newsletters

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described above, and in accordance with applicable legal retention periods. Booking records are typically retained for 7 years for accounting purposes.

6. Sharing Your Data

We do not sell or share your personal data with third parties for marketing purposes. Data may be shared with:

• Payment processors (strictly for transaction purposes)
• Booking platforms through which your reservation was made
• Competent authorities, when required by law

7. Your Rights

Under the GDPR, you have the right to:

• Access the personal data we hold about you
• Rectify inaccurate or incomplete data
• Request erasure of your data ("right to be forgotten")
• Object to or restrict certain types of processing
• Receive your data in a portable format
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us via the details below.

8. Cookies

Our website may use cookies to improve your browsing experience. You may adjust your cookie preferences in your browser settings. Essential cookies necessary for the website to function are used without additional consent.

9. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

10. Contact

For any questions regarding this privacy statement or the processing of your personal data, please contact us:

If you believe your rights have not been respected, you also have the right to lodge a complaint with the Belgian Data Protection Authority (dataprotectionauthority.be).

Last updated: 2024  ·  Holiday Home Bruges De Pepel